case study-chapter 1 business information system in your career

Question 2- What technology are used by UPS? How are these technology related to ups's business strategy?

UPS used the dispatcher in computer center to download the label data and use special software to create the most efficient delivery route for each drive that consider traffic,weather condition and the location of each step.
To further increase cost saving and safety, driver are trained to use "340 method" developed by industrial engineers to optimize the performances of every task from lifting and loading boxes to selection a package from a shelf in the truck.
USP has also used handheld computer called delivery information Acquistion device(DIAD) which can access wireless cell phone network.Drives can know their task by handled , the DIAD has function which is automatically captures customers signatures.