Answer:
The strategic business objective that UPS information system address were provided best customer services to the customers. Every year UPS spend more than $1 billion to maintain high level of customer services.
UPS also focus on improve the efficiency of the performance. UPS invest and use a lot of systems or software to increase the company performance. For example, Packing Tracking System, UPS using this system yo monitor and re-route package throughout the delivery process. The UPS can always improve operational efficiency.
The others strategic business objective is lower cost. UPS was keeping costs low to compete with competitors like FedEy. By using information system in UPS, it can reduce cost of operation.
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