Question 3
What strategic business objective do UPS information system address?
Answer:
The strategic business objective that UPS IS address is to provide best customer services to customers.
Every year UPS spend more than $1billion to ensure the level of customer services to be maintained.
On the other hand, UPS focus on efficiency of performance. UPS invest and use alot of software to increase company performance. For example, UPS uses package tracking system to monitor and reroute package throughout delivery process.
Besides, UPS's strategic business objective is to lower cost. UPS keeps costs low in order to survive in stiff competition, for example, FEDEX, airborne etc. Hence, using IS is a must for UPS to lower operational costs.
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