Case Study Question 1

Question 1 : What are the inputs, processing and output of UPS's package tracking system ?

1. Inputs of UPS's package tracking system is scan bar-coded label attached to a package which contains detailed information about the sender , the destination and when the package should arrive.

2. The processing of UPS's package tracking system is before the package is picked up , information from the "smart" label is transmitted to one of UPS's computer centers in Mahwah, New Jersey or Alpharetta, Georgia and sent to the distribution center nearest it's final destination.

3. The output of UPS's package tracking system is customers download and print their own labels using special software provided by UPS or by accessing the UPS Web site.